Specialized Technical Assistance

OUR SERVICE PHILOSOPHY

Comprehensive Assistance

From the preliminary workshop study to maintaining maximum uptime over the years.

PHASE 1 — 360° PRE-SALE

Engineering Consulting and Configuration

Before proposing solutions, we analyze the physical and energy requirements of your production department to ensure zero waste.

1. Feasibility Study & Technical Analysis

We analyze workshop flows, network electrical absorptions, and technical gas flow rates.

2. Personalized Application Consulting

We recommend welding generators and compressed air systems ideal for your needs.

3. Welding Practices & Test Samples

We perform physical welding tests on your pilot pieces to verify penetration and aesthetics before purchase.

PHASE 2 — COMPREHENSIVE AFTER-SALES

Maintaining Uptime and Continuous Support

A network of certified technicians always available for mandatory calibrations, maintenance, and ready-to-use spare parts.

1. Installation, Start-up & Training

We guarantee an on-site installation carried out to perfection, performed by qualified technicians to ensure the perfect commissioning of every machine and system.

2. Preventive Maintenance Plans

Scheduled periodic inspections to prevent sudden plant shutdowns and premature wear.

3. Calibration & Certification EN IEC 60974-14

We perform the legally prescribed periodic calibration with the issuance of a valid official ISO certificate.

Quick Intervention

Aware that every minute of machine downtime is a cost, we offer fast and efficient on-site support services throughout Tuscany.

Certified Repairs

We use only original spare parts and highly qualified technicians to repair welders, cutting systems, and compressors.

Scheduled Maintenance

Preventive maintenance plans to extend the life of machinery and prevent sudden breakdowns.

Operating Mode

The Areas of Expertise flexible for every technical support need.

On-Site Support

Our technicians intervene directly at your premises with mobile workshops equipped for immediate repairs.

Remote Support

Remote diagnostics and telephone support to quickly resolve configuration or software issues.

Service Contracts

Customized plans with guaranteed SLA, certain response times, and fixed and predictable maintenance costs.

Direct Line Support

© 2024 TPC Group. All rights reserved.

Via Filoteo Alberini, 25, 52011 Bibbiena AR


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